Job Description

About Us

The Wood Veneer Hub (WVH) is a leading global provider of premium wood veneers, panels, slat walls, and architectural finishes. With our U.S. headquarters based in Arizona, we’re committed to delivering innovative, design-led solutions and outstanding service across residential, commercial, and hospitality markets.

Role Overview:

We are seeking a strategic and results-driven eCommerce Manager to lead and optimize our direct-to-consumer (DTC) site performance. This role is responsible for driving digital revenue growth, improving conversion rates, and delivering a best-in-class online customer experience. The successful candidate will own the eCommerce journey end-to-end — from website operations and merchandising to optimization and analytics — ensuring seamless execution and measurable results. Position Summary The eCommerce Manager is responsible for leading the growth and performance of our direct-to-consumer (DTC) online business. This role will drive revenue, conversion, and customer engagement by overseeing the end-to-end eCommerce experience — including site operations, digital merchandising, conversion rate optimization, and analytics. Acting as both a strategic leader and hands-on operator, the eCommerce Manager will collaborate across Marketing, Product, and Operations to deliver a seamless, high-performing online shopping journey that supports business goals and strengthens our brand presence.

Key Responsibilities

eCommerce Strategy & Revenue Growth

• Define and execute the eCommerce strategy to meet revenue and conversion goals.
• Partner with Marketing and Product teams to align acquisition, promotions, and merchandising.
• Implement SEO best practices to increase visibility and improve search rankings.

Conversion Rate Optimization (CRO)

• Lead A/B testing, personalization, and optimization initiatives to maximize conversion and average order value (AOV).
• Develop and implement strategies to reduce bounce rates and cart abandonment.
• Analyze customer behavior to enhance the purchase funnel.

Website Operations & Experience

• Oversee day-to-day website operations, ensuring performance, speed, and usability.
• Manage product merchandising, content updates, and promotional campaigns.
• Collaborate with UX/UI teams to deliver a seamless and branded digital journey.

Data & Analytics

• Develop KPIs, dashboards, and reporting to monitor traffic, conversion, and performance.
• Leverage analytics to identify trends, risks, and growth opportunities.
• Partner with Analytics and Finance to support forecasting, attribution, and budgeting.

Cross-Functional Leadership

• Collaborate with Growth Marketing, Retention, and Brand teams to ensure a cohesive digital strategy.
• Work with Operations and Supply Chain to maintain product availability and pricing accuracy.
• Manage vendor and platform relationships (including Shopify).
• Partner with Marketing and Merchandising to integrate campaigns and sales initiatives.

Qualifications

• 5+ years of eCommerce management experience, preferably within DTC or retail.
• Demonstrated success in driving revenue and conversion improvements.
• Strong expertise in CRO, merchandising, and site management.
• Experience with Shopify and working knowledge of HTML, CSS, and JavaScript.
• Proficiency in analytics tools (GA4, Looker, Tableau, or similar).
• Strong leadership and cross-functional collaboration skills.
• Excellent communication, analytical, and problem-solving abilities.
• Bachelor’s degree in Business, Marketing, or related field (MBA a plus).

Equal Opportunity Statement

The Wood Veneer Hub is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Personal Attributes

• Organized, reliable, and proactive with a problem-solving mindset.
• Strong communication and collaboration skills across teams and cultures.
• Ability to prioritize tasks and work effectively in a fast-paced, dynamic environment.
• Willingness to travel occasionally to warehouses, suppliers, or international offices if required.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.

 

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