Job Description

DESCRIPTION

Serve as US Immigration SME to resolve complex immigration escalations for Amazonians and candidates, managing difficult legal issues with external providers, internal legal, and business customers, conducting root cause analyses, and developing mechanisms to fix these defects

Key job responsibilities
• Design and implement new contacts and communications mechanisms to improve experience and reduce cost to serve
• Assess, implement and improve mechanisms to close immigration compliance risks
• Develop implementation plans to drive new service launches that meet customer experience and legal compliance bars
• Define and execute communication and change management strategies with related artifacts
• Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders and leadership to drive visibility and accountability
Monitor And Respond to Changes in Immigration Landscape
• Stay current on legal changes by monitoring relevant portals, publications and notifications
• Escalate issues and challenges that impact project delivery and/or customer experience timely
• Review project impact, and readjusting based on new legal requirements; oversee change management

BASIC QUALIFICATIONS

- Bachelor's degree, or 5+ years of Amazon (blue badge/FTE) experience
- 6 years of experience working in a high-volume corporate immigration environment, either a company with a large immigration program or a law firm specializing in full-service business immigration, working with high-volume clients.

Job Tags

Full time,

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